This is regarding the Management as we did not get to try the room itself
Last Sunday was the suppose start of my 3-day birthday celebration,
but is started bad. The initial plan was to try out the BreakOut. I
wanted the 2 pm schedule but when I checked the booking page on April 13, this
is what I got:
So, I thought that the earlier slots are all taken by other
people. So we, yes we I was with 5 other people decided to be on the 5pm
schedule and just have dinner after. So I emailed support@breakout.com.ph to ask on how
we can secure that slot, I have presented other open schedules as well. Here is
the reply after we confirm that we want the 5pm slot for the Outbreak Manila
Room
So we know that on April 19, we have to be at the Paragon
Plaza by at least 4:45 for the briefing. Me and my partner Sherome traveled
from Cavite to Mandaloyong via Motorcycle, once there I have notice that the
front door seem unguarded, we were looking for the basement parking lot. When
we found it, the guard told us that there was not electricity in the building
and that there was no staff at the Breakout Office. Time check 2:30pm or so,
the guard did tell us that the power might be back by 6pm or earlier. So at
that point I knew the game will be cancelled.
We decided to wait
for the others at Megamall, I have sent a message to proceed to Megamall instead of Paragon Plaza. While waiting, I emailed again and asked what was
going on here is the reply.
There were three people that did not get my message and proceeded to Paragon Plaza, they did found out that it was a schedule maintenance of the said building, something that I think they should have told us during the exchange of emails when we had the room booked. Although my friend did suggest that there were aware of the schedule maintenance and the memo on the door did say that all will be done by 5pm, they should have gave a heads up about it and not making the people that had booked worry. The screen shot below sums up the ending
Refund as issued the next day around 10 am. The planing and the effort was wasted... I don't believe in refunds to make up for bad service. Well I guess there are thinking we are just a small group and that there are others willing to try the game so we are not a big loss to them. Ha continue that mindset and I'm sure you guys will be closing soon
